Contact information

Business Information

Event and Brand: Neon Battle Royale
Presented by: Modani Productions
Legal Entity/Proprietor: Shivnarayan Modani
Email: modaniproductions@gmail.com
Telephone: 9820147702

Customer Support

For order confirmations, payment issues, ticket transfers, identification questions, refund requests or event-related assistance, customers should contact modaniproductions@gmail.com and include their Shopify order number and registered contact details.

Grievance Officer

Name: Shiv Modani
Designation: Grievance Officer
Email: modaniproductions@gmail.com
Telephone: 9820147702

We aim to acknowledge customer grievances within 48 hours and work toward resolution within 30 days, depending on the nature and complexity of the request. Urgent event-day safety matters should be reported immediately to on-site staff or the emergency contact communicated before the event.

Escalation

A customer who is dissatisfied with the initial response may request escalation by replying to the same email thread with the words “Grievance Escalation” in the subject line. The customer should include the order number, original complaint date, requested resolution and relevant supporting documents.

Customers in India may also access the Government of India’s National Consumer Helpline for pre-litigation consumer grievance assistance.