Refund policy

Event and Organiser

This Refund and Cancellation Policy applies to passes purchased for Neon Battle Royale – India’s First Water & Water Gun Festival, scheduled to take place on 23 August 2026 in Mumbai, India, and organised by Modani Productions, operated by Shivnarayan Modani, hereinafter referred to as the “Organiser”.

Final Nature of Ticket Purchases

All Battle Pass purchases are final once payment has been successfully completed and the order confirmation has been issued. Except where expressly provided in this Policy or required under applicable law, passes are non-refundable and cannot be cancelled because of a change in the purchaser’s or attendee’s personal circumstances, travel arrangements, availability, health, academic schedule, employment commitments or preference.

Incorrect Ticket Selection

Customers are responsible for selecting the correct Battle Pass before completing payment. Refunds will not ordinarily be issued because the wrong ticket category, quantity or pass type was selected. Requests to correct an order must be sent to modaniproductions@gmail.com as soon as possible and will be considered subject to availability, eligibility requirements and any applicable price difference.

Student and Corporate Identification

The Student Battle Pass requires the attendee to present a valid and current student identification document at entry. The Corporate Battle Pass requires the attendee to present a valid employee, corporate or professional identification document. Failure to produce the required identification may result in the attendee being required to pay the difference between the purchased pass and the applicable general-entry price, or being refused entry where eligibility cannot be verified. Such refusal will not ordinarily entitle the purchaser to a refund.

Duo and Squad Entry

A Duo Battle Pass admits two attendees, and both attendees must enter together using the same booking. A Squad & Family Battle Pass admits four attendees, and all four attendees must enter together using the same booking. Partial entry, separate entry at different times or admission of more persons than stated on the pass is not permitted unless expressly approved by the Organiser.

Transfers and Name Changes

A Battle Pass may be transferred to another eligible attendee only after receiving written approval from the Organiser. Transfer or name-change requests must be submitted to modaniproductions@gmail.com at least 72 hours before the announced entry time. The Organiser may request the order number, purchaser’s details, new attendee’s details and supporting identification. Transfers are subject to the eligibility conditions of the purchased pass and may be refused where fraud, resale or misuse is suspected.

Event Postponement or Rescheduling

If the event is postponed or rescheduled, the purchased Battle Pass will automatically remain valid for the revised date. Customers who cannot attend the revised date may request a refund within seven calendar days of the official rescheduling announcement. Requests received after this period may not be accepted, except where otherwise required by applicable law.

Event Cancellation

If the Organiser cancels the event and no replacement date is announced, eligible customers will receive a refund of the amount paid for the cancelled Battle Pass through the original payment method. Refunds will be processed within a reasonable period after the cancellation announcement. The Organiser will not be responsible for independently booked travel, accommodation, food, clothing, transportation or other personal expenses.

Changes to Performers, Activities or Schedule

Artists, performers, attractions, activities, timings, entrances, layouts and programme schedules may change due to operational, safety, licensing, weather or production requirements. A change to one performer, attraction, activity, schedule or event layout will not by itself constitute cancellation of the event or automatically create a right to a refund, provided that the event substantially continues as advertised.

Weather and Force Majeure

The event is planned as an open-air water festival. Reasonable changes, delays, temporary suspensions or operational adjustments caused by rain, weather conditions, government directions, public-safety concerns, natural disasters, transport disruption, strikes, epidemics, technical failures or circumstances beyond the Organiser’s reasonable control may be necessary. Refund eligibility in such circumstances will depend on whether the event is cancelled, rescheduled or substantially delivered and will remain subject to applicable law.

Refusal of Entry or Removal

No refund will be issued where entry is refused or an attendee is removed because of invalid identification, intoxication, dangerous conduct, harassment, violence, possession of prohibited items, attempted unauthorised entry, ticket duplication, commercial resale, violation of venue rules or failure to comply with lawful instructions issued by security personnel, venue management or the Organiser.

Complimentary Beverages

Complimentary beverage inclusions cannot be exchanged for cash, refunded separately or carried forward. Cocktails will be provided only to attendees who meet the applicable legal-age and identification requirements. An eligible mocktail alternative will be provided where stated. Non-redemption of a complimentary beverage does not create a right to a partial refund.

Refund Processing

Approved refunds will be returned to the original payment method wherever technically possible. Banks, card networks, UPI providers and payment processors may require additional time to reflect the refunded amount. Customers must ensure that the payment account remains active and should contact modaniproductions@gmail.com with their order number if an approved refund is not reflected after the communicated processing period.

Contact for Refund Requests

Refund, cancellation, transfer or order-correction requests must be sent to modaniproductions@gmail.com with the customer’s full name, registered email address, telephone number, Shopify order number and reason for the request.